Contact

Questions-Please use the forums.

I prefer all questions be asked in the forums unless it pertains to personal information such as address, email, or an order you have already placed.

If your question does not pertain to personal information, I will direct you to post it in the forums. I am not asking you to search the forums but please, post all questions there. This makes any time spent answering questions more valuable to me as more people can see it, or someone else could possibly answer it for me. One on one help is not a great use of limited tech support time.

Hours

I am online Monday-Saturday, 6am-7pm PST. 

Inventory Status

You can be notified of an item's restocking by signing up in the shop for an email under any item that is out of stock.

Shipping costs

No need to email and ask how much shipping is the cart does a great job at telling you exactly how much it costs. More basic cost info here.

Shipping taking longer than expected

If you are an international customer and your package has left the USA but does not seem to be moving any longer, please check with your local customs or mail office. Typically, it is waiting for an import tax payment and they seem to only send out notices in some countries, please be proactive as there is nothing I can do from my end once it leaves the US.

The site can sometimes provide more detailed tracking info, 17Track.

If you are an international customer, and your package has not moved in several days, please check with your local customs as it is probably waiting for import taxes to be paid. The most common issue is they never reach out asking for it, they just wait for you to come to them.

If that is not the case, I can issue a tracker after the package has been gone for 35 days. Unfortunately, there is nothing I can do before that.

How long until my order ships?

Orders ship within 3 business days, most orders actually ship within 24 hours.